"Did you know that 40% of people expect a response from a company on social media in less than an hour?! Yes, this is indeed true. In our fast-paced society and everything available at the click of a button, people have become fairly impatient. Luckily, on most social media platforms if you are registered as a business, not just a personal profile, you are able to set up auto-replies. Facebook has made it easier than ever to do this.

More good news, when the auto-response is sent out it buys you a few extra hours to personally reply to customers. This means that the response rate for your company looks fantastic to the public, leading to building more trust. "